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Delivery Policy

Delivery

If products are in stock they will normally be dispatched within 3 working days of accepting your order and after dispatch should arrive within 2 – 10 business days depending on your location, longer for International orders.

Please ensure you enter the correct delivery address as parcels that are returned to us as undeliverable will incur a re-dispatch fee. Subject to our Returns Policy, freight charges paid for the original dispatch are not refundable.

Delivery within Australia

We use Australia Post for all deliveries within Australia. Australia Post deliver during normal business hours. If you are not at home when the goods are delivered, Australia Post will leave a card informing you of how to collect your goods at a specified location during normal business hours or to arrange a suitable re-delivery time.  

If at Checkout you give "Authority To Leave" your parcel if not home, a signature is not required on delivery and your package will be left at a suitable place at your delivery address. If the Australia Post contract driver cannot identify a suitable place to leave your package and deems the goods will not be secure if left, your package will be delivered to the post office for collection and a card will be left. 

Delivery to PO Boxes is only available to Australian deliveries.  

Delivery is charged at a flat fee of $9.95 for all deliveries within Australia.

Delivery outside Australia

We cannot deliver to PO Boxes outside Australia, therefore a residential or business address is required.

Delivery is provided by DHL couriers. If you are not at home when the goods are delivered, DHL will leave a card.

Delivery is charged at a flat fee as follows

$29.95 for all deliveries to New Zealand

$49.95 for all deliveries to the following countries:

Asia – All countries (other than China, Indonesia, Malaysia, Pakistan and Taiwan where we are unable to deliver)

Canada

Europe – All countries (other than Belgium, Bulgaria, Lithuania, Romania, Russia, Turkey and Ukraine where we are unable to deliver)

Japan

United Kingdom

USA

Rest of world - All countries (other than Egypt, Israel and Nigeria where we are unable to deliver)

Pricing

The product prices quoted on our website are the same for both Australian and overseas customers. We do not adjust the prices for GST and you are responsible for any local tax, charges or custom duties.

Customs and Duty Charges

International orders may be subject to local tax, charges and customs duties.  Any such costs and associated fees, if applicable, will be charged once the goods reaches its destination country. These charges must be paid by the recipient of the goods. We have no control over these charges and cannot predict what they will be.

We cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information.

If you refuse to pay these charges your parcel may be abandoned and we cannot be held responsible for any loss of funds as a result of this occurrence.

WWRD Customer Service

(02) 8665 8200 or Toll Free 1300 852 022
Fax (02) 9831 1631

Monday-Friday
9:00am-5:00pm (EST)

Saturday

10.00am – 4.00pm (EST)

 

Post:

WWRD Australia Pty Limited
Po Box 888

Blacktown NSW  2148


Email:

Please send your email enquiry using the form below. All email enquiries are answered in the order they are received. If your matter requires immediate attention, we suggest you call one of our Customer Service Team on the number listed above.

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