Home - Assurance

Our Assurance program lets you relax and enjoy your homewares everyday, not just on special occasions.

BREAKAGE REPLACEMENT
We give you a two-year warranty on our brands and a 50-year warranty on cutlery. So if you accidentally chip, break or tear any Waterford Crystal, Wedgwood, Royal Doulton, Royal Albert, Royal Doulton Collectables or kate spade new york during normal home use within two years after you purchase it, we’ll replace it free of charge.*
 
PATTERN AVAILABILITY UPDATES
As much as we wish it were otherwise, sometimes discontinuations do occur. If you register for Assurance we will advise you if your tableware or stemware pattern is being taken off range.
 
*EXCLUSIONS
Subject to the Australian Consumer law or any other applicable consumer law, this warranty does not apply to:

• Any products purchased in our ‘Outlet’ stores and from our ‘Outlet’ website www.royaldoultonoutlet.com.au.  

• Consumers who are not a resident of Australia or New Zealand.
 
HOW TO REGISTER
Contact customer service on 1300 852 022 for details on how to register.
 
HOW TO CLAIM
To claim you will need to take the following to your nearest WWRD stockist (For nearest stockist contact WWRD below):
1. The broken item (please take care when handling broken china or crystal and wrap items securely to avoid injuries).
2. Proof of Purchase (i.e. your original receipt or copy of your closed wedding list).
3. We are not able to refund to you any costs you incur in making your Assurance claim.
 
YOUR RIGHTS
Our goods come with guarantees that cannot be excluded under Australian consumer law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably forseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits provided to you by our Assurance program are in addition to your other rights and remedies under any applicable law.
 
TERMS & CONDITIONS
In the event it is not possible to maintain the pattern availability for the warranty period, we will advise the owners of alternative arrangements to replace their item(s). Assurance can only be used once per item. The warranty does not cover continued breakages of the replaced item. Assurance only applies to current patterns. We reserve the right to amend the list of eligible patterns at any time without notice. Assurance applies to customers who have registered their purchase with WWRD Australia. We reserve the right to request proof of identity and proof of purchase and to refuse any claim at our absolute discretion. Consumers must return their registration form within 3 months of purchase. Claims must be made within 2 years of the purchase date as shown on the proof of purchase e.g. receipt or closed wedding list. Replacements are offered only for chipping, accidental breakages or tearing occurring during normal home use within the registered owner’s permanent residence in Australia or New Zealand and does not extend to any other items other than the broken article, even if it forms part of a set, suite or collection. This warranty is subject to users following the advice outlined in our care of china, crystal, glassware, silverware and cutlery instructions. All written correspondence relating to these offers will be sent to the address shown on the customer’s registration form. All written correspondence from consumers relating to these offers should be sent to:
 
WWRD Australia Pty Ltd
PO Box 888
Blacktown NSW 2148
Australia
 
For further information please contact the WWRD Australia Customer Service Department on (02) 8665 8200 or Toll Free 1300 852 022 or via email info.aust@fiskars.com. WWRD Australia Pty Ltd, PO Box 888, Blacktown NSW 2148, Australia
 
PRIVACY POLICY
WWRD Australia collects your personal information (name, date of birth, address, contact numbers and email) when you provide to us in person for the purposes of registering on our VIP customer list or our Assurance program and for the purpose of sending you marketing communications including via email, sms or phone (unless you nominate to not receive).
We do not sell any personal information to third parties.
Our Privacy Policy at wwrd.com.au contains information about how you may access and seek correction of personal information held by us or if you have any concerns.

WWRD Customer Service

(02) 8665 8200 or Toll Free 1300 852 022
Fax (02) 9831 1631

Monday-Friday
9:00am-5:00pm (EST)

Saturday

10.00am – 4.00pm (EST)

 

Post:

WWRD Australia Pty Limited
Po Box 888

Blacktown NSW  2148


Email:

Please send your email enquiry using the form below. All email enquiries are answered in the order they are received. If your matter requires immediate attention, we suggest you call one of our Customer Service Team on the number listed above.

*
*
*
Type the characters you see in the picture:

*