Home - Care Instructions

Care Instructions

TABLEWARE

Our tableware is made to be used regularly and all new patterns are put through an exhaustive series of tests to ensure they are as hard wearing as possible. Quality checks are carried out on tableware to monitor its ability to resist acids, alkalis and other substances

present in foods and detergents, and to withstand the general rigours of day-to-day use. So use it and enjoy it with confidence.

 

Storing Your Tableware

All tableware is subject to abrasion from repeated handling and stacking. We recommend that you stack no more than six items together, one on top of another.

Plates should not be slid out from the bottom of a stack – always lift them out from the top.

 

Washing By Hand

As a matter of hygiene, you should always wash any new purchases of tableware before first use.

Washing-up is one of the occasions when tableware can be damaged if it is not properly handled during both washing and draining. Avoid putting too many plates in the water at any one time.

Teapot and coffeepot stains can be removed with bicarb soda or a weak bleach solution. Silverware cleaner or Jif will remove “pencil marks” caused by metal marking from cutlery. Abrasives and harsh scourers should not be used on your tableware.

 

Washing Your Tableware in a Dishwasher

It is perfectly safe to wash your tableware in an automatic dishwasher, if these guidelines are adhered to:

• Rinse product before placing in dishwasher.

• Follow the manufacturer’s instructions on the appropriate quantity of detergent to be used.

• Wash at 65°C maximum – the “short wash” or “china and crystal” cycle is sufficient for normal cleaning.

• As soon as the wash water has drained away, there should be an immediate rinse cycle to flush away deposits of detergent which will form a film if allowed to dry.

 

Freezers

Our tableware can be safely used in a freezer, however, care should be taken when re-heating frozen foods. No matter how strong the tableware, sudden changes of temperature (e.g. taking from the freezer and placing directly into a hot oven) is likely to cause thermal shock, which will damage the tableware.

 

Warming Your Tableware

It is perfectly safe to warm your tableware in your oven, up to 100°C.

 

Microwave Cooking

Many of our tableware patterns can safely be used in a microwave oven. However, tableware decorated with any form of metallic rim or decoration (gold, silver or platinum) must not be placed in a microwave oven.

 

 

CRYSTAL

We recommend you hand-wash your crystal one piece at a time in moderately hot water using a mild detergent. Use a soft cleaning cloth – do not use scouring pads or abrasive cleansers.

The interiors of decanters and vases, which are often inaccessible, can be cleaned by pouring in rice with warm soapy water and swirling the mixture around.

After washing in detergent, rinse your crystal well in clean water then air dry on a draining rack or hand dry with a soft lint-free cloth. The rims are naturally the weakest part of stemware, so do not place glasses upside down on the draining rack or

when storing them. When hand drying, hold the glass by the bowl but refrain from twisting the stem and the bowl in opposite directions as this can cause the stem to snap. We do not recommend cleaning crystal using a dishwasher.

To prevent cracking or breakage caused by extreme temperature variations, do not pour cold liquids into crystal that has just been washed in hot water. Likewise, allow chilled crystal to reach room temperature before immersing in hot water.

To safely remove wax from your crystal candlesticks after use, place your candlestick in the freezer for 10 minutes. The wax will harden, allowing it to easily peel away. Do not use water to remove wax.

 

SILVER PLATED PRODUCTS

For general cleaning, silver plated items should be wiped gently with a clean soft cloth without detergent or chemicals. Solvents such as enamel remover or thinner, abrasives, harsh scourers, wire wool or hard scrubbing brushes should not be used on silver plated products at any time as they will damage the surface.

Silver plated product may get discoloured over time, please polish with a silver cleaner or a polish specially formulated for cleaning silver.

Silver items should not be stored in direct contact with leather or rubber, such as elastic bands.

 

CUTLERY (18/10 stainless steel)

Clean and dry your cutlery as soon as possible after use. Do not leave food adhered to the cutlery. Do not leave in water to soak, or let it stand in the dishwasher overnight. If washing in a dishwasher, we advise that you take the pieces out as soon as the cycle is finished and wipe dry with a soft cloth.

Do not use any abrasive cleaners, such as scourers.

Do not use cutlery as cooking implements.

If minor watermarks appear on your cutlery from time to time, polish them off with a stainless steel cleaner. Never use a silver cleaner for stainless steel cutlery.

WWRD Customer Service

(02) 8665 8200 or Toll Free 1300 852 022
Fax (02) 9831 1631

Monday-Friday
9:00am-5:00pm (Sydney time)

Saturday
10.00am – 4.00pm (Sydney time)

 

Post:

WWRD Australia Pty Limited
Po Box 888

Blacktown NSW  2148


Email:

Please send your email enquiry using the form below. All email enquiries are answered in the order they are received. If your matter requires immediate attention, we suggest you call one of our Customer Service Team on the number listed above.

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