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Returns Policy

Our goal is to ensure complete satisfaction with our products.  Please follow the relevant procedure below should you wish to return your purchase.

Faulty Goods

We will replace any goods that arrive faulty or damaged (as per our website terms and conditions).

You must notify our Customer Service team within 7 days of receipt and they will arrange for return of the goods in an appropriate manner.

Broken Goods

Please email Customer Service a photo of the broken goods within 7 days of receipt to arrange a replacement or refund.  It is against the law to post broken glass or ceramics - please do not send back.

Change of Mind

In the event that you do not want the product after it arrives, we will refund the cost of that product within 30 days, as long as it is returned to us in its original and saleable condition including the packaging in its original condition within 7 days of receipt.  Any delivery costs to the original order will not be refunded unless the item is faulty or broken.

To return your product, please post to:

WWRD Australia

Customer Service Returns Department

100 Holbeche Road

Arndell Park

NSW 2148


Your statutory rights will not be affected.


Important – when returning goods to us please ensure you obtain a certificate of postage, available from the Post Office, free of charge.  Please note this does not insure against loss in the post.

WWRD Customer Service

(02) 8665 8200 or Toll Free 1300 852 022
Fax (02) 9831 1631

9:00am-5:00pm (EST)


10.00am – 4.00pm (EST)



WWRD Australia Pty Limited
Po Box 888

Blacktown NSW  2148


Please send your email enquiry using the form below. All email enquiries are answered in the order they are received. If your matter requires immediate attention, we suggest you call one of our Customer Service Team on the number listed above.

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